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Frequently Asked Questions.

Everything you need to know about our engineering standards, milestone billing, security auditing, and post-launch support.

General Questions

What services does TheWebSolve offer? +

We provide end-to-end software engineering and cybersecurity services: custom web applications, e-commerce platforms with local gateways, cross-platform mobile apps (Flutter), bespoke SaaS portals, cloud infrastructure & DevOps, and founder-led penetration testing.

Do you only work with clients in Bangladesh? +

No. While we are proudly headquartered in Dhaka, we operate as a remote-first engineering company serving clients across Bangladesh, the Middle East, the UK, North America, and globally.

What makes TheWebSolve different from typical web agencies? +

TheWebSolve is led by seasoned software engineers and certified cybersecurity architects specializing in offensive penetration testing and zero-trust systems. Most agencies only think about surface visual design and deploy vulnerable, bloated code. We build lightweight, high-performance enterprise systems with defensive security engineered into the codebase from day one.

What do you need from us to start a project? +

An overview of your business objectives, target audience, preferred timelines, and any existing brand assets or functional references. We guide you through the rest during our technical discovery workshop.

Pricing & Billing

Why don't you display fixed public prices on your website? +

Every serious software build has unique requirements: database scale, concurrent user loads, third-party integrations, and security tiers. Rather than advertising misleading 'cheap' rates only to add surprise fees later, we evaluate your exact scope and provide a transparent, itemized fixed proposal.

What are your standard milestone payment terms? +

For fixed-price projects, we operate on a 40/40/20 structure: 40% upon project kickoff, 40% upon staging milestone demonstration and approval, and 20% upon final production launch sign-off.

Are there any hidden fees or ongoing royalties? +

Never. You own 100% of the code and repository. If your scope expands mid-project, we submit a written mini-quote for your approval before writing a single extra line of code.

Which payment channels do you accept? +

For Bangladesh clients, we accept corporate bank transfers (BEFTN/RTGS/NPSB), account-payee cheques, and bKash/Nagad Merchant payments. For international clients, we accept Wise, PayPal, Payoneer, and international wire transfers (SWIFT) in USD, EUR, or GBP.

Development & Delivery

How long does a typical project take to deliver? +

Custom corporate websites typically launch in 2 to 4 weeks. High-concurrency e-commerce stores take 4 to 6 weeks. Complex custom SaaS platforms or mobile apps take 6 to 12 weeks, depending on module depth.

How will I track project progress during development? +

We deploy continuous builds to a private staging URL. You attend 15-minute weekly live sprint demonstrations and communicate directly with our engineers in a dedicated WhatsApp or Slack channel.

Who owns the intellectual property and source code? +

You do. 100%. Upon completion of project milestones, full ownership of the Git repository, databases, design files, and deployment configurations is legally transferred to your company.

What happens if Apple or Google rejects our mobile app? +

Our mobile development milestones include store approval. We handle all reviewer queries and metadata compliance until your app is live on both the Apple App Store and Google Play Store.

Security & Support

Will your penetration testing disrupt our live operations? +

No. We establish clear rules of engagement before testing begins. Penetration testing can be performed on an isolated staging clone or scheduled during off-peak hours with non-destructive payloads to ensure zero downtime.

Do you sign Non-Disclosure Agreements (NDAs)? +

Yes. We execute bilateral NDAs before any sensitive business logic, database schemas, or proprietary algorithms are discussed.

What support is provided after go-live? +

Every project includes 30 days of free post-launch bug fixing. We also offer monthly care plans that cover 24/7 uptime monitoring, security dependency patches, automated offsite backups, and feature enhancements.

Can you audit or rescue an existing website built by another agency? +

Yes. We regularly perform code audits, speed optimizations, and security hardening for platforms suffering from checkout crashes, malware infections, or slow database queries.

Still Have a Question We Didn’t Cover?

Talk directly with our senior software engineers. We reply within 24 hours.