Client Background
An international trade logistics provider coordinating thousands of daily parcels between Southeast Asia, the Middle East, the UK, and North America.
The Challenge
- Manual Portal Data Entry: Operations clerks spent 10 to 15 minutes per order transcribing customs declarations, product HS codes, and recipient addresses into disconnected courier portals.
- Cross-Border Payment Reconciliation: Receiving corporate payments across multiple currencies (USD, EUR, GBP) without real-time ledger synchronization.
- Customer Anxiety: High volume of support tickets caused by delayed tracking updates and missing shipping labels.
The Engineering Solution
TheWebSolve designed an API orchestration middleware that unifies all shipping providers into a single automated pipeline:
- Multi-Carrier Dispatch Router: Integrated official APIs for DHL Express, FedEx, UPS, and Aramex. When a shipment is booked, the system automatically queries optimal rates and books the consignment note.
- Automated Documentation Engine: Generates printable international commercial invoices, airway bills (AWBs), and barcode labels in PDF format directly from the warehouse dashboard.
- Multi-Currency Settlements: Connected Wise and international banking webhooks to auto-reconcile foreign currency transactions against parcel delivery milestones.
Measurable Outcomes
- 85% Reduction in Processing Time: Automated booking cut order fulfillment labor from 12 minutes to under 90 seconds.
- 45,000+ Monthly Parcels: System smoothly processed peak seasonal volumes with 99.98% uptime.
- Customer Support Drops: Instant SMS and email tracking links reduced “Where is my parcel?” inquiries by 62%.
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Before TheWebSolve automated our carrier dispatch pipeline, our operations desk was manually retyping shipping addresses into three separate courier portals. Now, DHL, FedEx, and customs manifests generate instantly upon order confirmation.